Processing & Handling
Orders are typically processed and prepared for shipment within 5 to 10 business days of purchase. Once your order ships, you’ll receive a confirmation email with tracking information so you can monitor delivery.
Shipping Costs
Shipping charges are calculated at checkout based on your shipping address and the method you choose. Any promotional or free shipping offers will be applied automatically when eligible.
Tracking Your Order
Once your order has been shipped, we’ll send a tracking number to the email address you provided at checkout. This lets you follow your package from fulfillment to delivery.
Delivery Delays
Delivery estimates are not guaranteed and may vary due to carrier issues, weather, customs delays (for international orders), or unforeseen circumstances beyond our control.
Questions or Concerns
If you have questions about your order or need help with delivery, please contact our customer support team at: caleb.johnson@crzelomari.com
International Shipping (United Kingdom)
We currently ship only to the United Kingdom using Delivered Duties Paid (DDP) shipping.
This means:
- All duties, taxes, and import fees are prepaid
- No additional charges will be due upon delivery
- Your order will arrive just like a domestic shipment
All UK orders include tracked shipping. Delivery times may vary depending on carrier and customs processing.
All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery, and we will make it right.