CRZELOMARI Refund & Exchange Policy

At CRZELOMARI, every garment is designed with intention and crafted specifically for tall, athletic builds. We want you to feel confident in your purchase. If something isn’t right, please review our return and exchange policy below.

U.S. Returns

Return Window

Return requests must be submitted within 14 calendar days of delivery, based on the carrier’s tracking confirmation.

Return requests submitted after the 14-day return window will not be accepted.

Once a return is approved and a prepaid return shipping label is issued, the package must be dropped off with the designated carrier within 10 calendar days.

Return authorizations and prepaid return labels expire after 7 calendar days. Returns shipped after this period may not be accepted.

Return Eligibility

To qualify for a return, merchandise must be:

• Unworn, unwashed, and unused
• In its original condition
• Free from stains, odors, deodorant marks, pet hair, alterations, or damage
• Returned with all original tags attached
• Returned with the original packaging

Items that do not meet these requirements may be declined upon inspection.

Fit, sizing preference, fabric feel, color preference, or a change of mind are not considered product defects.

Return Shipping & Processing Fee

For approved U.S. returns refunded to the original payment method, a $15 return shipping and processing fee will be deducted from the refund.

CRZELOMARI will provide an approved prepaid return shipping label.

Customers who choose CRZELOMARI store credit will receive the full eligible purchase amount of the returned merchandise, and the $15 return shipping and processing fee will be waived.

The return shipping and processing fee will also be waived if CRZELOMARI sends an incorrect item or the merchandise is verified by CRZELOMARI to be defective.

Original shipping charges, if applicable, are non-refundable unless the return results from an error by CRZELOMARI.

U.S. Exchanges

CRZELOMARI offers complimentary exchanges on eligible U.S. orders for another available size or color.

Exchange requests must be submitted within 14 calendar days of delivery.

Exchange merchandise must meet the same eligibility requirements outlined above and must be dropped off with the designated carrier within 10 calendar days after the prepaid exchange label is issued.

Replacement merchandise is subject to availability. Inventory is not guaranteed or reserved until the returned merchandise is received and approved unless otherwise communicated by CRZELOMARI.

If the requested replacement is no longer available, we will contact you regarding available options.

Refunds

Once your return is delivered to CRZELOMARI, it will be inspected to ensure it meets our return eligibility requirements.

If approved, your refund will be issued according to the option selected:

Original Payment Method: The eligible purchase amount will be refunded to the original payment method, less the $15 return shipping and processing fee.

CRZELOMARI Store Credit: The full eligible purchase amount of the returned merchandise will be issued as store credit, with the $15 return shipping and processing fee waived.

Please allow 5–10 business days after a refund is processed for funds to appear on your account. Processing times may vary depending on your bank or payment provider.

CRZELOMARI is not responsible for processing delays caused by banks, credit card companies, or other payment providers.

Defective, Damaged, or Incorrect Items

If you receive merchandise that is defective, damaged upon arrival, or different from what you ordered, please contact CRZELOMARI within 14 calendar days of delivery.

Please provide your order number, a description of the issue, and clear photographs showing the problem.

Once verified, CRZELOMARI will provide an appropriate resolution at no additional return shipping or processing cost to you.

Normal wear and tear, accidental damage, improper care, alterations, incorrect washing or drying, or damage occurring after delivery are not considered manufacturing defects.

Fit, sizing preference, fabric feel, color preference, and other matters of personal preference are also not considered defects.

Rejected Returns

CRZELOMARI reserves the right to decline any return that does not meet the eligibility requirements outlined in this policy.

If merchandise is determined to have been worn, washed, used, damaged, altered, or otherwise returned in an unacceptable condition, a refund or store credit may not be issued.

If a return is rejected following inspection, CRZELOMARI will contact the customer regarding the item and available options for having the merchandise returned. Any additional shipping costs associated with sending rejected merchandise back to the customer may be the customer's responsibility.

Final Sale Items

Items clearly marked Final Sale at the time of purchase are not eligible for returns, refunds, exchanges, or store credit unless the merchandise is defective, damaged upon arrival, or CRZELOMARI sent an incorrect item.

International Orders — Final Sale

All international orders are final sale.

Due to the costs and logistics associated with international shipping, CRZELOMARI does not accept returns or exchanges on orders shipped outside of the United States, except where otherwise required by applicable law.

International customers are encouraged to carefully review product descriptions, garment measurements, and the CRZELOMARI size guide before completing a purchase.

International orders are not eligible for returns, refunds, exchanges, or store credit due to:

• Customer selection of an incorrect item or size
• Fit or sizing preference
• Fabric or material preference
• Color preference
• Change of mind
• Other matters of personal preference

If an international customer receives merchandise that is defective, damaged upon arrival, or incorrect due to an error by CRZELOMARI, the customer must contact us within 14 calendar days of delivery.

Please provide your order number, a description of the issue, and clear photographs showing the problem.

CRZELOMARI will review the claim and determine the appropriate resolution.

International shipping charges, duties, taxes, customs fees, and other import-related charges are non-refundable except where required by applicable law or when the issue results from an error by CRZELOMARI.

Nothing in this policy is intended to exclude, restrict, or limit any consumer rights or remedies that cannot legally be excluded, restricted, or limited under applicable law. Where mandatory consumer-protection laws apply, those rights will take precedence over any conflicting provision of this policy.

Order Cancellations

Orders begin processing shortly after they are placed.

If you need to cancel or modify an order, please contact CRZELOMARI as soon as possible. We will make every reasonable effort to accommodate your request; however, cancellations and modifications are not guaranteed once an order has entered processing or has shipped.

Once an order has shipped, it cannot be canceled.

For U.S. orders, the applicable return policy will apply after delivery.

International orders remain final sale once shipped, subject to any consumer rights required by applicable law.

How to Start a U.S. Return or Exchange

To initiate an eligible U.S. return or exchange, contact CRZELOMARI customer support within 14 calendar days of delivery and provide:

• Your order number
• Name associated with the order
• Item(s) you would like to return or exchange
• Reason for the return or exchange

Once your request has been reviewed and approved, CRZELOMARI will provide return instructions and an authorized prepaid return shipping label.

The package must be dropped off with the designated carrier within 7 calendar days of the return label being issued.

Do not send merchandise back without first receiving return authorization from CRZELOMARI. Unauthorized returns may not be accepted or refunded.

Questions?

If you have questions regarding your order, return eligibility, exchange, or an international order, please contact caleb.johnson@crzelomari.com.